RETURNS

Our policy states notification within 14 days is required and a further 14 days for you to return the goods with proof of purchase. If 14 days have gone by since your purchase without notifying us. Unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You can still return an item after 30 days, if you find a fault within the period of up to 6 months, but in this case you will be entitled to a replacement or repair and not a refund. After the first 6 months, the burden of proof switches to you to prove the fault you’ve found was present at the time you purchased the goods. We do not accept returns on non-faulty items.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, if returned via post. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will not refund purchases of food where you have changed your mind or purchased the incorrect item for health and safety reasons.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@spicedrive.com.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at spicedrive.uk@gmail.com and send or return in person your item to: Spice Drive unit E4 Falcon Business Centre, Victoria Street, Chadderton, Oldham OL90HB

You will be responsible for paying for your own postal costs for returning your item. Return postage costs are non-refundable. If you receive a refund, the cost of return postal costs will be deducted from your refund. Only the first initial postal costs at the placement of the time your order was placed will be refunded. The time it may take for your exchanged product to reach you, may vary. We don’t guarantee that we will receive your returned item. Refund transfers in person will take place after item returned and approved, followed by discussion and solution has been agreed.